How Americans Get in Touch With Government: E-government has efficiency benefits for Internet users, but multiple channels are still needed for citizens to reach agencies and solve problems
5/24/2004 | 
Report | John Horrigan
The July 2003 survey by the Pew Internet & American Life Project shows that 97 million adult Americans, or 77% of Internet users, took advantage of e-gov in 2003, whether that meant going to government Web sites or emailing government officials. This represented a growth of 50% from 2002. At the same time, citizens who contact government said they are more likely to turn to traditional means - either the telephone or in-person visits - rather than the Web or email to deal with government. Of the 54% of Americans who contacted government in the past year, the telephone or in-person visits were preferred to the Web or email by a 53% to 37% margin.
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Report Press Release
Presentation:
The Internet and Politics 2007
"On Demand" Citizens: e-government at high speed
National Trends, Local Insights
Older Americans and the Internet
Report Coverage:
Data Set:
August 2003 e-Government Data Set
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